As customer experience is the most crucial business driver, we leave no stone unturned to ensure efficient presales and post-sales support provisions to your customers. Our highly immaculate, personalized, and round-the-clock inbound call center services help businesses in resolving customers’ issues and queries in the most quick, personalized, and efficient manner. More importantly, our round-the-clock inbound customer service is a value-centric business aspect that enables businesses shape their prospects and garner enhanced reputation conveniently. Outsource inbound call center services to us for enhanced customer delight.
We ensure you reach your existing or prospective customers that are looking to convert into sales. In order to reduce the cost of operations and to focus on core competencies, businesses choose to outsource these services to us because we have relevant experience and good track record for providing outbound services. We give your business the extra edge needed to enhance its revenues and grow your existing customer base.
Single representative for a group of customers every time they call/chat/email for support. VRM is a process that possesses strong planning and analytical skills. Our custom in house developed software automates the entire process of customer service so that your customers interact with same executive every time. . A client relationship manager also monitors and analyses competitor activities to assess threats to important clients.
From simple call handling to business process reengineering, we are a truly global contact centre for offshore Technical Support Services - with the technology and people skills to keep pace with this change. Global industry majors are outsourcing call centre technical support to us, not just for cutting costs, but for transforming their business processes and providing strategic business value.
Customer retention is a strategic process to keep or retain the existing customers and not letting them to diverge or defect to other suppliers or organization for business and this is only possible when there is a quality relationship between customer and supplier. We ensure that healthy relationship between you and your customers remain intact with our innovative customer retention strategies and processes.
Providing multi-channel support that includes social media can present real challenges for B2B and B2C companies both large and small—as well as opportunities to positively impact sales and customer loyalty. Customer service expectations are rising year over year and consumers are looking to brands to create a seamless experience that spans the showroom floor to the Facebook timeline. Simply having a social media presence is no longer enough; our job is to make you a social media rock star.
We provide our clients with a lead generation service that increases the number of targeted and qualified leads. Our exclusive focus is to provide these prospects by developing a lead generation strategy that effectively garners these leads. While we work by providing "ready to purchase sales opportunities," that’s only part of the plan. We also create demand for the leads immediately in an effort to increase the viability of those prospects.
Outsourcing debt collection is the way out for enhancing business efficiency by ensuring complete AR collections. By streamlining and improving the process of debt collections, we reduce the burden of bad debts, enhance cash flow and get back on the path to profitability. Over the past 18 years, we been consistently providing high quality and reliable debt collection and recovery outsourcing services that can help you organize and manage these revenue-generating streams.
An effective field support network is the foundation of any logistics company. Our presence in most northern states of India is strong asset for our clients for providing host of field support services to their respective customers. Our processes and services ensure shortest and fastest routes with latitude/longitude capturing during delivery of services. We ensure you exceed delivery times promised to your customers.
We provide customer as well as employee verification services. Our field as well as backend team ensures authentic and accurate verification of your customers or employees.
We provide state-of-the-art solution for effective management of mass and bulk consignments. We ensure smart dispatch of mass and bulk mailer to pan-India locations with fast and accurate processing and delivery. We provide Instant booking using bar-coded stickers along with address labels and smooth delivery via a Management Information System (MIS).
Teleperformance operations across the world
